These terms cover takeaway food ordered from our restaurant for collection. They are between you and OTTER SALE LTD (trading as Ohana), the company that runs the restaurant. Our online shop, which sells frozen and fresh products for delivery, is run by a different company — OHANA SUSHI LTD — under its own Terms of Service, Returns & Refunds Policy and Shipping Policy.
1. Who you are buying from
OTTER SALE LTD, trading as Ohana
Unit 1 Hereford Street, Sale, Manchester M33 7XN
Telephone: 0730 173 1733
Email: info@ohanafoods.co.uk
2. Placing an order
Prices are shown in pounds sterling and include VAT where it applies.
Your order is an offer to buy. It is accepted when your payment is taken and we show you your order number — that is when a contract between us comes into being.
Your order number begins with TW-. Please have it ready when you collect.
Occasionally a dish sells out after you have ordered. If that happens we will call you if we can, and refund the item.
3. Payment
Card and wallet payments are handled by our payment provider, Dojo. Your card details are entered directly into their secure form — we never see or store your full card number.
If you choose to pay at the counter, your order is held unpaid and is only prepared once you have paid.
4. Collection
Takeaway orders are for collection only. We do not deliver restaurant takeaway food.
Food is freshly prepared to order. The screen shows an estimated time to collect; at busy times it can take longer.
Please collect promptly. Food left waiting is not at its best, and we cannot be responsible for the quality of an order collected long after it was ready.
5. Changes, cancellations and problems
Because your food is freshly prepared to order, we do not operate an automatic cancellation or refund scheme. What we do instead is talk to you.
If you need to change or cancel an order, call us on 0730 173 1733 as soon as you can. If we have not started cooking we will normally be able to help; once your food is being made we may not. We look at each case on its own.
If something is wrong, missing or not up to standard, tell us on the day — at the counter, or by phone. We will put it right or refund it.
Refunds are made to the card used for the order.
None of this affects your legal rights if the food we supply is not of satisfactory quality or not as described.
6. Allergens and food information
If you have a food allergy or intolerance, please speak to us before you order — call 0730 173 1733 or ask at the counter. Allergen information for every dish is available on request.
Our kitchen handles fish, crustaceans, molluscs, gluten, soya, sesame, egg, milk, peanuts and tree nuts. Dishes are prepared in shared areas with shared equipment, so we cannot guarantee that any dish is free from any allergen.
Some of our dishes are served raw or lightly cured. Eating raw or undercooked fish may increase your risk of food-borne illness, particularly if you are pregnant, elderly, very young, or have a weakened immune system.
7. Our details and these terms
These terms are governed by the law of England and Wales.
We may update these terms. The version published on this page when you place your order is the one that applies to it.
How we handle your information is set out in our Privacy Policy.
Last updated 13 November 2026.