Frequently Asked Questions (FAQ)

• Browse and select the products you like on our website.

• Add the products to your shopping cart.

• Click the cart icon to review your order and proceed to checkout.

• Enter your delivery and payment details, then submit your order.

Yes. Free delivery is available when your order meets the following thresholds:

• Manchester, Warrington, Midlands, and South UK service areas: Free delivery on orders over £80.

• Other mainland UK delivery areas: Free delivery on orders over £130.

Please note: delivery areas and charges are subject to change without notice. Final costs will be confirmed at checkout.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus Once your order has been dispatched, you will receive a confirmation email containing your tracking information. You can use this to follow the status of your delivery on our website.ec ullamcorper mattis, pulvinar dapibus leo.

Because we process orders quickly, changes or cancellations are generally not possible once an order has been confirmed. Please carefully review your details before submitting your order.

Currently, we only deliver to designated areas within the UK. Please check our Delivery Information page for details.

As our products are primarily fresh and frozen foods, we cannot accept returns or issue refunds once the products have been delivered.

If your order arrives with a genuine quality issue, please contact us within 24 hours of receipt with details and evidence (e.g. photos). Claims made after this period cannot be considered.

If you have any questions regarding your order or our products, please contact us via:

• Email: info@ohanafoods.co.uk

• Customer Service Line: +44 7301 731733

Each product page includes a detailed description, including ingredients, preparation methods, and other relevant information. If you need more details, feel free to contact us directly.

Our products are carefully packed using ice gel packs or dry ice to maintain a temperature below 0°C for up to 48 hours during transit. This ensures the food remains within safe storage conditions.

If partially defrosted on arrival, the products are still safe to consume, provided they are kept refrigerated or frozen promptly. For best taste and quality, we recommend consuming within 30 days of receipt.

Please note: Once products have been delivered, storage and handling are the customer’s responsibility.

For the best experience, sashimi should be fully defrosted before serving. You can enjoy it plain or dip it in soy sauce or wasabi according to your preference.

There are two recommended methods:

• Saltwater method: Prepare a saltwater solution (100 ml water + 4 g salt). Place the frozen sashimi into the solution and soak at room temperature until fully defrosted. As a guide:

  • Summer: approx. 30 minutes

  • Winter: approx. 1 hour

• Refrigeration method: Place the frozen sashimi in the refrigerator (4°C) for 8–10 hours. After defrosting, gently pat the surface dry with kitchen paper.

⚠️ Important: Once defrosted, sashimi should be consumed promptly. Do not refreeze.

For best results, use a dedicated sashimi knife and cutting board to maintain hygiene and food safety. At home, a sharp stainless-steel santoku knife is a practical choice.

• Always use a sharp knife – a blunt knife will crush the fish and spoil the texture.

• Cut across the natural grain of the fish to break down connective tissue without damaging the flesh.

• Slice thickness and angle affect both taste and mouthfeel, so cut with care.

ngredients:

• 500 g sushi (short-grain) rice

• 500 ml water

• 100 ml rice vinegar

• 20 g salt

• 80 g sugar

Method:

1. Rinse the rice gently until the water runs clear.

2. Soak the rice in water for 30 minutes.

3. Cook the rice with an equal ratio of water (1:1).

4. While the rice is still hot, mix in the vinegar, salt, and sugar until evenly combined.

5. Allow to cool before using to make sushi.