Frequently Asked Questions
1. How to place an order?
- Browse our website and select your favorite items.
- Add items to cart.
- Click the shopping cart icon to view your order and click "Checkout."
- Enter your shipping and payment information, then submit your order.
2. Is there free delivery service?
Yes, if your order totals ยฃ130 or more, you will receive free delivery. Otherwise, a delivery fee of ยฃ3 will be charged for orders under ยฃ130.
3. How to track my order?
- Once your order ships, you will receive a confirmation email with tracking information for your order. You may use this information to track the status of your order on our website.
4. Can I change or cancel my order?
- Due to the speed with which our orders are processed, once an order is confirmed, changes or cancellations are generally not possible. Please make sure to check all information before submitting your order.
5. Do you offer international shipping?
- We currently only provide services in designated domestic delivery areas. Please see the shipping page for details.
6. Is there a refund policy?
- Our products are mainly fresh and frozen food, so we do not offer refunds at this time. However, if there are quality problems with the goods, please contact us within 48 hours after receipt.
7. How to contact customer service?
- You can contact us by sending an email to ohanasushiuk@gmail.com or calling the customer service hotline +44 7765 745477.
8. Where can I find detailed information about an item?
- Each product page provides a detailed description, including ingredients, preparation methods and related information. If you have any further questions, please feel free to contact us.
9. How to ensure that the goods received are fresh?
- To ensure product freshness, we recommend receiving items on the estimated delivery date. If you are unable to receive it at the time of delivery, please ensure that someone is available to receive it on your behalf and store the frozen merchandise as soon as possible.