Returns & Refunds Policy

At OHANA SUSHI LTD, we are committed to providing fresh, high-quality products. Please read our policy carefully, as it outlines the terms regarding returns, refunds, and delivery.

1. No Returns Accepted

Due to the nature of our products, which are primarily frozen and fresh foods, we do not accept returns or provide refunds once goods have been sold and delivered. This is to ensure the highest standards of hygiene and food safety.

2. Product Defects

If the product you receive has a clear defect or quality issue, you must contact us within 24 hours of delivery. Please provide clear photographs and a detailed description of the issue. At our discretion, we may offer a replacement product or a partial refund. Claims submitted after the 24-hour period cannot be accepted.

3. Delivery Issues

If products are damaged during transit or delivery, please inspect your items immediately upon receipt. If damage is found, notify us at the time of delivery and contact us immediately. We will work directly with our courier partners to resolve the issue.

4. Maintaining Freshness

To ensure you receive your products at peak freshness, please arrange to accept delivery on the scheduled delivery date. If you cannot personally receive the order, please ensure someone is available to accept it on your behalf. Frozen products should be stored in a freezer promptly after delivery. OHANA SUSHI LTD is not responsible for any product deterioration caused by delayed collection, improper storage, or failure to follow handling instructions.

5. Contact Us

If you have any concerns or questions about your order, please contact us:
Email: info@ohanafoods.co.uk
Customer Service Line: +44 7301 731733

Our team will be happy to assist you.